Schools to Stores Training

I’ve worked for Eastern Mountain Sports in one capacity or another since 1994. A lot has changed since I was first “trained” in the small mall store in Salem, NH. We changed ownership 3 times. We’ve left some western markets and grown our eastern and online presence immensely. I’ve worked in 3 stores and in the last 9 years I’ve worked for the Climbing School and the last 5 years for the Customer Service Team. But one thing that hasn’t changed is this company has always stressed that the key to successful outfitting is through knowledgeable authentic expertise. While it sounds like a bit of a catch-phrase it is so true. To that end the company invests a ton of time and payroll to train folks to levels not very common in the retail industry where turn-over can make training dollars tough to justify.

This past week I was able to get out for 3 days with store employees from our Burlington VT, N. Conway NH, Portland ME, Nashua NH, Concord NH, Portsmouth NH, West Lebanon NH, and Manchester NH stores. On the cliffs of Whitehorse Ledge, Cathedral Ledge, and in Pawtuckaway State Park we shared everything from what kind of programs EMS Schools offers to how to properly size a harness and climbing shoes. It was awesome to see folks who never climbed before overcome their trepidation and send a route, or have an “ah ha” moment while discussing the difference between aid climbing and via ferrata. Here’s some shots from the 3 days. I expect to see many of these store guides back over the summer to take advantage of one of the coolest employee benefits we offer, free climbing/paddling lessons!

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About David Lottmann

David grew up skiing in the Whites and started climbing at a summer camp just north of Mt. Washington when he was 16. Those first couple of years solidified climbing as a lifetime passion. From 1996-2000 he served in the USMC, and spent the better part of those years traveling the globe (18 countries). After returning to civilian life he moved to North Conway to focus on climbing and was hired in 2004 as a Rock and Ice Instructor. Since then Dave has taken numerous AMGA courses, most recently attaining a Single Pitch Instructor. He has completed a Level 3 AIARE avalanche course, is a Level 2 Course Leader, holds a valid Wilderness First Responder and is a member of Mountain Rescue Service. When David isn't out guiding he enjoys mountain biking, kayaking, hiking, backcountry skiing, trying to cook something new once a week and sampling new micro-brews. He lives in Conway, NH with his wife Michelle, son Alex, and daughter Madalena.
This entry was posted in Professional Development, Rock Climbing. Bookmark the permalink.

3 Responses to Schools to Stores Training

  1. colleen clark says:

    Great story, Dave! You and the schools are making a huge contribution to EMS’ credibility. So glad you’re still here.


  2. Pingback: Eastern Mountain Sports Convergence (and Schools Training) | David Lottmann's Guiding Blog

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